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FAQS

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How to join the community?

No. You may not transfer, trade, or otherwise exchange ClassPass credits. If you’re interested in gifting ClassPass to someone, you can purchase a gift card here. Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.

Still need help? Get in touch with us.

Can I give my credits to someone else?

No. You may not transfer, trade, or otherwise exchange ClassPass credits. If you’re interested in gifting ClassPass to someone, you can purchase a gift card here. Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.

Still need help? Get in touch with us.

How to watch video workouts?

No. You may not transfer, trade, or otherwise exchange ClassPass credits. If you’re interested in gifting ClassPass to someone, you can purchase a gift card here. Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.

Still need help? Get in touch with us.

What is Zogin?

No. You may not transfer, trade, or otherwise exchange ClassPass credits. If you’re interested in gifting ClassPass to someone, you can purchase a gift card here. Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.

Still need help? Get in touch with us.

What is the class cancellation policy?

No. You may not transfer, trade, or otherwise exchange ClassPass credits. If you’re interested in gifting ClassPass to someone, you can purchase a gift card here. Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.

Still need help? Get in touch with us.

How many times can I visit a studio each cycle?

No. You may not transfer, trade, or otherwise exchange ClassPass credits. If you’re interested in gifting ClassPass to someone, you can purchase a gift card here. Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.

Still need help? Get in touch with us.